Frequently Asked Questions

Why does Astor call itself organic?

• Astor is an organic dry cleaner that uses eco-friendly solutions.
• Our processes recycle these solutions, safely vaporizing any residue into the environment.

How are we different from other dry cleaners?

• We customize the cleaning process for each garment.
• Every item undergoes a seven-step care process.
• We use eco-friendly chemicals and organic packaging to protect your items and minimize environmental impact.

Is there a guarantee that stains can be removed without damage?

• We strive to remove stains but cannot guarantee complete removal without risk of damage.
• Heavy stains require customer approval before treatment.
• Please inform us about the stain’s age, fabric type, and any previous treatments for best results.

Do you offer same-day delivery?

• Yes, we provide same-day delivery through our Express Services.
• Charges are 100% extra for same-day service and 50% extra for next-day service.

What is your process for cleaning daily wear white shirts?

• We use cold water treatments and biodegradable cleaning agents to minimize damage.
• Bleach is used cautiously to prevent fabric damage.

How do you ensure garments are smell-free and not faded?

• We control temperatures and use eco-friendly chemicals to prevent fading and odors.
• Our tailored cleaning processes help retain color and freshness.

What distinguishes special charges from regular charges?

• Special charges apply to high-value branded and designer garments needing extra care.

Why do you charge extra for express delivery?

• Express delivery involves special arrangements for pick-up and drop-off within 24 hours, incurring additional costs.

Are there specific instructions for storing garments at home?

• Use silica gel desiccants to absorb moisture and prevent mildew.
• Store in cool, dry, well-ventilated areas, away from direct light and insects.
• Always clean items before storing.

Do you follow international benchmarks?

• Yes, we adhere to Six Sigma control parameters for quality assurance.

Are your services limited to garments?

• No, we clean a wide range of items, including handbags, shoes, toys, travel gear, and carpets.
• We also offer specialized services like invisible darning and anti-microbial treatment.

Do you have a recycling procedure for your packaging?

• Yes, we encourage recycling of packing materials.
• Customers can deposit unused poly packaging, hangers, and other materials at our recycling bins.

How do you differentiate yourself from others?

• With over 15 years in the industry, our state-of-the-art facility in Gurgaon serves 20+ outlets across Delhi-NCR.
• Our experienced team is dedicated to providing exceptional care for your belongings.

Do you dry clean suede shoes?

• Yes, we dry clean suede shoes, handbags, boots, and jackets based on their condition.

Why do hard stains not completely come out of suede, leather, and delicate fabrics?

• Suede is soft and breathable but can be challenging to clean.
• Improper care may cause damage, making stains harder to remove.
• Keep leather and suede away from chemicals, heat, and humidity, and clean items promptly to avoid ingrained dirt.