SEVEN STAGES OF GARMENT CARE

At Astor, our reputation for exceptional results stems from our commitment to quality, which we view not just as a routine practice but as a core philosophy. To ensure consistency and uphold high standards, we follow a meticulously crafted seven-point garment care process. This approach encompasses every step of your garment's journey, from start to finish, ensuring that no detail is missed. By combining our expertise, craftsmanship, and meticulous attention to detail with science-driven problem-solving and both traditional and modern technologies, we deliver services that are backed by a guarantee of excellence.

1. DETAILING

When a garment arrives at the Astor, the first step is detailing. Each piece is meticulously inspected to determine its fabric type and composition. We conduct a thorough surface survey to identify and document any marks or imperfections. Our experts then carefully remove or protect buttons, embellishments, and other delicate details in preparation for the cleaning process.

2. STAIN REMOVAL

Stain removal is a critical step in our seven-point garment care process. During the detailing phase, we identify marks or stains that may not be eliminated by standard cleaning. Our skilled experts then concentrate on these areas, using the gentlest methods to lift the stains. They employ a combination of proven traditional techniques and advanced modern solutions to ensure effective and careful removal.

3. CLEANING

Cleaning is the third and central stage of Astors’ garment care process. After assessing the materials, construction, and detailing, our experts determine the most appropriate treatment, whether it’s hand-cleaning, laundering, or dry cleaning. For dry cleaning, we exclusively use the gentlest non-toxic chemicals and provide two eco-friendly options utilizing Green Earth solutions. With meticulous attention to detail, cutting-edge technology, and the most sustainable cleaning methods available, we consistently achieve outstanding results.

4. HAND FINISHING

The care of your garments extends beyond achieving a spotless clean. At Astor, perfection is our guiding principle, and we maintain these standards throughout the garment aftercare process. Hand finishing is a crucial step in ensuring that your shirts, dresses, and home textiles look impeccable after cleaning. Our skilled pressers meticulously finish each garment according to your specific requirements, ensuring every detail is just right.

5. MINOR REPAIRS

During the detailing process, our experts carefully identify any minor repairs that may be necessary for your garments. We discuss these findings with you to outline the required treatments and incorporate them into the overall care plan. With skill and experience, our craftspeople can secure hems, address open seams, fix loose buttons, and reinstate any missing features, ensuring your garments are restored to their best condition.

6. INSPECTION

After completing the first five stages, our experts conduct a thorough inspection of your garments to confirm that each process has been executed to perfection. This formal assessment focuses on cleanliness, appearance, the quality of any repairs made, and the precision of the hand-finishing. By meticulously reviewing every detail, we ensure that each item entrusted to our care is returned to you in flawless condition

7. PACKAGING

At Astor, we recognize the importance of aesthetics and understand that effective packaging is essential for the secure delivery of your items. We use Astor-branded, custom hangers, and specially designed bags to ensure your garments are safely returned to your wardrobe. As an environmentally responsible drycleaning service provider, we strive to minimize packaging, recycle, and reduce waste whenever possible, demonstrating our commitment to sustainability.